Information We Collect
At zoravieniq, we're transparent about what information we gather and why. When you use our business budgeting platform, we collect different types of information to provide you with personalised financial insights and maintain your account security.
Personal Information You Provide
- Account details including your name, email address, and business information when you register
- Financial data you input for budgeting purposes, including revenue figures and expense categories
- Communication preferences and feedback you share with our support team
- Payment information processed through our secure third-party payment processors
- Business goals and financial objectives you set within the platform
Automatically Collected Information
We gather certain technical information to improve your experience and ensure platform security. This includes your IP address, browser type, device information, and how you interact with our budgeting tools. We also track which features you use most frequently to enhance our service offerings.
How We Use Your Data
Your information helps us deliver meaningful budgeting insights and maintain a secure platform. We never sell your personal data to third parties, and every use of your information serves a specific purpose related to improving your financial management experience.
- Generating personalised budget recommendations based on your business patterns and industry benchmarks
- Sending you relevant financial insights and platform updates that align with your business goals
- Providing customer support and resolving any technical issues you encounter
- Maintaining account security through fraud detection and prevention measures
- Improving our algorithms and adding new features based on aggregated usage patterns
- Ensuring compliance with Australian financial regulations and tax requirements
Information Sharing and Third Parties
We share information only when necessary to provide our services or comply with legal obligations. Your financial data remains confidential, and we work exclusively with trusted partners who maintain strict privacy standards.
Service Providers
We partner with carefully selected companies to deliver specific services. Our payment processor handles subscription billing securely, while our cloud hosting provider ensures reliable platform performance. These partners can only access information necessary for their specific function and are contractually bound to protect your privacy.
Legal Requirements
In rare circumstances, we may need to disclose information to comply with Australian law, respond to valid legal requests, or protect the rights and safety of our users. We'll notify you of such requests unless prohibited by law, and we'll only share the minimum information required.
Data Security and Protection
Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data against unauthorised access, alteration, or destruction.
Security Measures in Place
All data transmissions use bank-level SSL encryption, and your information is stored in secure Australian data centres with 24/7 monitoring and redundant backup systems.
- End-to-end encryption for all sensitive financial data during transmission and storage
- Regular security audits conducted by independent cybersecurity firms
- Multi-factor authentication options to secure your account access
- Employee background checks and ongoing privacy training for our team
- Automated monitoring systems that detect and respond to potential security threats
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We make it easy for you to exercise these rights through your account settings or by contacting our support team directly.
Access and Portability
You can download a complete copy of your data at any time through your account dashboard. This includes all your financial inputs, generated reports, and account settings in a portable format that you can use with other budgeting tools if needed.
Correction and Deletion
Found an error in your information? You can update most details directly in your account settings. For complete account deletion, contact us at support@zoravieniq.com and we'll remove all your personal data within 30 days, except where required by law for tax or regulatory purposes.
Marketing Communications
You control what communications you receive from us. Adjust your preferences in account settings to receive only essential updates, or opt out of all marketing emails while keeping important security and billing notifications.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Active Account Data
While your account is active, we maintain your financial data and preferences to provide continuous budgeting insights. You can delete specific entries or categories at any time through your dashboard, and changes take effect immediately.
Closed Account Data
After account closure, we delete most personal information within 30 days. However, we may retain some data for up to seven years to comply with Australian taxation and business record requirements, particularly for businesses that have used our tax integration features.
International Data Transfers
Your data is primarily stored and processed within Australia using local data centres. In limited cases, we may transfer information internationally for specific services, but only to countries with adequate privacy protections or under appropriate safeguards.
Cloud Infrastructure
Our primary servers are located in Sydney and Melbourne, with backup systems in Perth. For disaster recovery purposes, encrypted backups may be stored in New Zealand data centres operated by our infrastructure provider, who maintains equivalent privacy standards.
Third-Party Services
Some integrated services, like our payment processor or email delivery system, may process data internationally. These partners are contractually required to maintain Australian privacy standards and only access information necessary for their specific function.
Contact Information
Have questions about your privacy or need to exercise your rights? Our team is here to help. We typically respond to privacy-related inquiries within two business days.
Privacy Officer
Email: support@zoravieniq.com
Phone: +61422364340
Postal Address: 20 Park Ave Ln, Coffs Harbour NSW 2450, Australia
Response Time: Within 48 hours for privacy inquiries
Australian Privacy Complaints
If you're not satisfied with our response to your privacy concern, you can lodge a complaint with the Australian Information Commissioner at oaic.gov.au or call their enquiry line at 1300 363 992.